Frequently Asked Questions

Frequently Asked Questions Header

Since we launched The QuizMaker site in 2015 there have been a number of recurring queries. We have compiled these into a list of Frequently Asked Questions below.

If after looking through these FAQs you don’t find the answer to your query please feel free to contact us and we will get back to you… usually within a couple of hours.


FAQs

How secure is my transaction with The QuizMaker?

All orders made with The QuizMaker are via HTTPS which is an ultra secure way of sending data over the internet. Order details, name and email address get transferred via SSL, a 2048-bit RSA-encrypted channel. In layman's terms your details get scrambled using sophisticated communication technology and there is no way of capturing this information whilst in transit.

You can checkout using a Credit / Debit Card onsite or if you prefer you can be transferred offsite to the PayPal processor to make any payment due. At no point during the transactional process do you share your payment details with The QuizMaker website. The onsite Credit / Debit Card payments are processed using Stripe, a world leader in processing online card payments. The PayPal payments are processed offsite using the biggest online payment processor in the world.

There are many reviews of these two heavyweight payment processors online if you need any further reassurance about their security and if you would like a little more information about how the online payment system works there is a good article by Forbes here.

For peace of mind any transaction you have with The QuizMaker is covered by our no quibble refund policy – if you aren't happy with your Quiz download we will refund your payment immediately, no questions asked. Additionally if you are using PayPal you are covered by PayPal's guarantees. Read more about PayPals purchase protection here.

Finally, in the 12,000 plus transactions we have made since 2015 we have had just one issue. We refunded one customer a few years ago… because we spotted they had bought the same Quiz twice!

How are the Quizzes supplied?

A full Quiz download comprises the Questions, a Picture Round and a Wild Card.

The Questions come supplied as a single .zip file containing two A4 PDF files and a simple text file:

  • One PDF (Quiz XXX - Questions.pdf) is the 40+ questions over four A4 pages with the answers under each question in bold. The four pages are the four rounds of the Quiz; General Knowledge on page 1, Music page 2, Sport on page 3 and finally Film & TV on page 4.
  • The other PDF (Quiz XXX - Questions Only.pdf) is just the questions over four A4 pages with a space below each question for an answer. This is if you want to hand out the Quiz to your teams so they can fill in the blanks with the answers (or if you want to try the Quiz yourself).
  • The text file is all 40 Questions as a list with the answers under each question. This is useful if you already do a quiz but in a different way. You can use the text file to pick and choose questions to copy and paste into your existing quiz format.

The Picture Round is a two page A4 PDF. The Picture Round with blanks for the answers are on page one and the same Picture Round is on page two showing the answers. Occasionally there may be more pages in the PDF. If the Picture Round is extreme close ups of logos for instance there may be a third page showing the full logos.

The Wild Card is a single page A4 PDF with the answer under the question.

If you are going to print the Quiz questions and Picture Round to an A4 printer it will be better to do this using a desktop or laptop computer. Desktop and laptop computers are much better at handling .zip files and printing to desktop printers. You can unzip and print from some tablets but it tends to be a more complicated process. Most smart phones are a non-starter for unzipping and printing PDF files.

How do I get the Quizzes I have purchased?

There are three ways to download the Quizzes you have ordered…

1. Following your order

  • After you have ordered a Quiz you will see our Purchase Confirmation page.
  • Scroll down the page and you will see the Quizzes you have ordered listed in a table and highlighted in blue.
  • Click each link and the files will download to your computer.

2. Emailed receipt

  • The QuizMaker website sends a receipt to the email used when you ordered your Quiz. The subject line of this email will be 'Your Receipt and Download Links from The QuizMaker'.
  • Within this email receipt there is a table listing all the Quizzes you have selected for your order. Just click each of the links* (highlighted in blue) to download the Quizzes to your computer.

*Please note the links in this email receipt expire after 72 hours so download your Quizzes as soon as possible.

3. If you have joined The QuizMaker website

One of the benefits of joining The QuizMaker website is that you have a record of all the Quizzes you have ordered. This means you can simply sign in and download the Quizzes ordered when it suits you. If you join the site you will not get bombarded by emails from us... promise**. Being a member of the site is just the best way of keeping a record of your orders.

To download your Quizzes if you are a member of the The QuizMaker website:

  • Go to Sign In on the main menu of The QuizMaker site.
  • Log in in with your Username (or email) and Password to access your Purchase History page.
  • Download your Quizzes by clicking the links (highlighted in blue).

**If you would like to receive news of the latest Quizzes, discount codes and other info you can join the QuizMaker mailing list here.

I didn't receive an email receipt following my order?

The QuizMaker website automatically sends a receipt to the email used when you ordered your Quiz. The subject line of this email will be 'Your Receipt and Download Links from The QuizMaker'.

Within this email receipt there is a table listing all the Quizzes you have selected for your order. Just click each of the links (highlighted in blue) to download the Quizzes to your computer.

If after a few minutes you do not get this receipt to your inbox, the first thing to check is that it hasn't gone into your junk or spam folder. Sometimes when you receive email from a new source it's seen by your computer as junk or spam.

If our email is in the junk or spam folder tell your email app or programme that we are a trusted sender. How you do this will depend upon what email app or programme you use. Adding The QuizMaker as a trusted sender will prevent any future receipts from us getting junked.

If after checking your junk or spam folder there is still no sign of this email please use the Contact Form or email us. We will then find your order on our system and re-send you the receipt.

Can I re-download the Quizzes I ordered?

If you joined the QuizMaker site when you ordered your Quiz or are already a member you will have a record of every download completed. So your Quizzes can be re-downloaded at any time by logging into your account.

To login to your account on The QuizMaker and re-download your Quizzes:

  • Go to Sign In on the main menu of The QuizMaker site.
  • Log in in with your Username (or email) and Password to access your Purchase History page.
  • Re-download any of your Quizzes by clicking the links (highlighted in blue).

If the login takes you to your Profile Page:

  • To find your Purchase History click The QuizMaker link at the top left of your screen (this will take you back to the main site).
  • Hover over Sign In on the main menu and you will now see a dropdown menu appear.
  • Click the Purchase History link in the dropdown.
  • You will go to your Purchase History page where you can re-download any of your previous Quiz purchases.
  • To re-download click the relevant links (highlighted in blue).

If you haven't joined The QuizMaker website, no worries you can still access your downloads by becoming a member. To do this see the FAQ 'How do I become a member of The QuizMaker website'.

 

I'm getting a page saying 'Sorry but your download link has expired' when I try to download my Quizzes

The links in the email receipts expire 72 hours after order so you need to download your Quizzes as soon as you can. If you forget to do so and you are a member of The QuizMaker site, just login and your downloads will be in your Purchase History. If you aren't a member of The QuizMaker either:

  • Join The QuizMaker site and any orders you made will be available in your Purchase History page. See the FAQ 'How do I become a member of The QuizMaker website' for instructions.
  • Use the Contact Form or email us here at The QuizMaker with your Order Number (on the receipt) and we will re-send you a new receipt.
What is it best device to view and print the Quiz downloads?

We have designed the Quiz primarily for opening and printing on a desktop or laptop computer. There are some tablets that will open .zip files but it tends to be a more complicated process and most mobiles are a non-starter. If you have downloaded your files to a tablet or mobile we recommend re-downloading them to your computer.

The quizzes can be printed on a standard A4 inkjet or laser printer. The Quiz sheets have been specifically designed to use colour sparingly so they won't hammer your ink supplies!

I can't access the Questions in the Quiz XXX - Questions.zip file?

There are three versions of the Quiz Questions which we have combined into one single package for easy download. This is a .zip file which some computers will 'un-zip' on download. If your computer does not unzip this file you may need to do this manually. This can be as simple as double clicking the .zip file which may prompt the computer to unpack the three files. If this does not work on your computer you may need to install some new software. This is an easy process, here's some links that explain how to install the software required on both PC (Windows) and Mac computers.

Unzip files on a PC – https://support.microsoft.com/en-gb/help/14200/windows-compress-uncompress-zip-files

Unzip files on a Mac – https://www.dummies.com/computers/macs/how-to-zip-and-unzip-files-on-your-mac/

If you still can't unzip your Questions, just email us hello@thequizmaker.co.uk or use the Contact Form quoting your order number. We will send you the three individual question files within 24 hours.

I can't open the PDF files?

Most modern desktop computers and laptops have software that will open PDF files and all you need do to open the Question and Picture Round is double click the file. However some older computers and laptops may not have this capability. If your computer or laptop can't open the PDF file it's a fairly straightforward process to download and install the Adobe Reader software required free of charge. Just click this link https://get.adobe.com/reader/ and then follow the instructions on the Adobe website.

How do I become a member of The QuizMaker website

One of the benefits of becoming a member of The QuizMaker website is that you have a record of all the Quizzes you have ordered. This means you can simply sign in and download the Quizzes ordered when it suits you. If you join the site you will not get bombarded by emails from us... promise*. Being a member of the site is just the best way of keeping a record of your orders.

  • Click Sign In https://www.thequizmaker.co.uk/wp-login.php? on the home page of the website.
  • On the Sign In page click the Register link under the main login box.
  • On the Register For This Site page fill in the Username and email you used when you purchased your quiz. Important: this email must match your purchase email to retrieve your previously purchased Quizzes.
  • Enter the code showing in the Enter Code field and click the Register button.
  • You will then need to verify your account by email.
  • You should receive an email titled Verify your account from hello@thequizmaker.co.uk to your inbox. If you don't see this email in your inbox, check your spam / junk mail folder. (If you still can't find this email, drop us an email to hello@thequizmaker.co.uk quoting your username).
  • Click the Click here link in the Verify your account email. This link will take you to The Quizmaker site and confirm you have verified your account, you now need to set your password.
  • In your inbox, there should be a second email titled [The QuizMaker] Your username and password info.
  • Click the link, this will take you back to The QuizMaker site to the Set Password page.
  • Choose a secure password preferably with a Strong rating in the indicator below the New password field.
  • Click the Reset Password button and that's it you are now a member of The QuizMaker site.
  • Login to The QuizMaker site using the link and you will go straight to your Purchase History page.

Any issues with joining The QuizMaker site just drop us an email mailto:hello@thequizmaker.co.uk or use the Contact Us form.

*If you would like to receive news of the latest Quizzes, discount codes and other info you can join the QuizMaker mailing list here.

These are the first batch of FAQs, we will continue to add more.