Since we launched The QuizMaker site in 2012 there have been a number of recurring queries. We have compiled these into a list of Frequently Asked Questions below.
If after looking through these FAQs you don’t find the answer to your query please feel free to contact us and we will get back to you… usually within a couple of hours.
- How secure is my transaction with The QuizMaker?
All orders made with The QuizMaker are via HTTPS which is an ultra secure way of sending data over the internet. Order details, name and email address get transferred via SSL, a 2048-bit RSA-encrypted channel. In layman's terms your details get scrambled using sophisticated communication technology. There is no way of capturing this information whilst in transit.
Once you have made your order you are then transferred to our designated payment processor, PayPal to make any payment due. You never at any point share your payment details with The QuizMaker website.
Your payment transaction goes through PayPal, the biggest online payment processor in the world. 18% of all e-commerce transactions get processed using their payment gateway.
For peace of mind, any transaction you make with us [The QuizMaker] get covered by PayPal's guarantees. Read more about PayPal's purchase protection here.
Finally, in the 2,000 plus transactions we have made since 2012 we have had just one issue. We refunded one customer a couple of years ago… because we spotted they had bought the same Quiz twice!
- How are the Quizzes supplied?
A full Quiz download comprises the Questions, a Picture Round and a Wild Card.
The Questions
The Questions come supplied as a single .zip file containing two A4 PDF files and a simple text file:
– One PDF (Quiz XXX - Questions.pdf) is the 40+ questions over four A4 pages with the answers under each question in bold. The four pages are the four rounds of the Quiz; General Knowledge on page 1, Music page 2, Sport on page 3 and finally Film & TV on page 4.
– The other PDF (Quiz XXX - Questions Only.pdf) is just the questions over four A4 pages with a space below each question for an answer. This is if you want to hand out the Quiz to your teams so they can fill in the blanks with the answers (or if you want to try the Quiz yourself).
– The text file is all 40 Questions as a list with the answers under each question. This is useful if you already do a quiz but in a different way. You can use the text file to pick and choose questions to copy and paste into your existing quiz format.The Picture Round
The Picture Round is a two page A4 PDF. The Picture Round with blanks for the answers are on page one and the same Picture Round is on page two showing the answers. Occasionally there may be more pages in the PDF. If the Picture Round is extreme close ups of logos for instance there may be a third page showing the full logos.
The Wild Card
The Wild Card is a single page A4 PDF with the answer under the question.
A note about printing
If you are going to print the Quiz questions and Picture Round to an A4 printer it will be better to do this using a desktop or laptop computer. Desktop and laptop computers are much better for printing to desktop printers. You can print from some tablets but it tends to be a more complicated process. Most smart phones are a non-starter for printing PDF files.
- How do I download the quizzes I have ordered?
There are three ways to download the Quizzes you have ordered…
1. Following your order
– After you have ordered a Quiz you will see our Purchase Confirmation page.
– Scroll down the page and you will see the Quizzes you have ordered listed in a table and highlighted in blue.
– Click each link and the files will download to your computer.2. Emailed receipt
– The QuizMaker website sends a receipt to the email used when you ordered your Quiz. The subject line of this email will be 'Your Receipt and Download Links from The QuizMaker'.
– Within this email receipt there is a table listing all the Quizzes you have selected for your order. Just click each of the links* (highlighted in blue) to download the Quizzes to your computer.*Please note the links in this email receipt expire after 72 hours so download your Quizzes as soon as possible.
3. If you have joined The QuizMaker website
One of the benefits of joining The QuizMaker website is that you have a record of all the Quizzes you have ordered. This means you can simply sign in and download the Quizzes ordered when it suits you. If you join the site you will not get bombarded by emails from us... promise**. Being a member of the site is just the best way of keeping a record of your orders.
To download your Quizzes if you are a member of the The QuizMaker website:
– Go to Sign In on the main menu of The QuizMaker site.
– Log in in with your Username (or email) and Password to access your Purchase History page.
– Download your Quizzes by clicking the links (highlighted in blue).**If you would like to receive news of the latest Quizzes, discount codes and other info you can join the QuizMaker mailing list here.
- I didn't receive an email receipt following my order?
The QuizMaker website automatically sends a receipt to the email used when you ordered your Quiz. The subject line of this email will be 'Your Receipt and Download Links from The QuizMaker'.
Within this email receipt there is a section listing all the Quizzes you have selected for your order. Just click each of the links (highlighted in blue) to download the Quizzes to your computer.
If after a few minutes you do not get this receipt to your inbox, the first thing to check is that it hasn't gone into your junk or spam folder. Sometimes when you receive email from a new source it's seen by your computer as junk or spam.
If our email is in the junk or spam folder tell your email app or programme that we are a trusted sender. How you do this will depend upon what email app or programme you use. Adding The QuizMaker as a trusted sender will prevent any future receipts from us getting junked.
If after checking your junk or spam folder there is still no sign of this email please use the Contact Form or email us. We will then find your order on our system and re-send you the receipt.
- What is it best device to view and print the Quiz downloads?
We have designed the Quiz downloads primarily for unzipping, opening and printing on a desktop or laptop computer. There are some tablets that will open .zip files and print PDFs but it tends to be a more complicated process and most mobiles are just a non-starter.
If you have downloaded your files to a tablet or mobile we recommend re-downloading them to your desktop or laptop computer.
- I can't access the Questions in the Quiz XXX - Questions.zip file?
There are three versions of the Quiz Questions which we have combined into one single package for easy download. This is a .zip file which some computers will 'un-zip' on download. If your computer does not unzip the file you may need to do this manually. This can be as simple as double clicking the .zip file which may prompt the computer to unpack the three files. If this does not work on your computer you may need to install some new software. This is an easy process, here's some links that explain how to install the software required on both PC (Windows) and Mac computers.
If you still can't unzip your Questions, just email us or use the Contact Form quoting your order number. We will send you the three individual question files within 24 hours.
- I can't open the PDF files?
Most modern desktop computers and laptops have built in software that will open PDF files and all you need do to open the Question and Picture Round is double click the file. However some older computers and laptops may not have this capability.
If your computer or laptop can't open the PDF file it's a fairly straightforward process to download and install the Adobe Acrobat Reader software required free of charge. Just click the link below and then follow the instructions on the Adobe website.
- Can I re-download the Quizzes I have previously ordered?
If you joined the QuizMaker site when you ordered your Quiz or are already a member you will have a record of every download completed. So your Quizzes can be re-downloaded at any time by logging into your account.
To login to your account on The QuizMaker and re-download your Quizzes:
– Go to Sign In on the main menu of The QuizMaker site.
– Log in in with your Username (or email) and Password to access your Purchase History page.
– Re-download any of your Quizzes by clicking the links (highlighted in blue).If the login accidentally takes you to your Profile Page:
– To find your Purchase History click The QuizMaker link at the top left of your screen (this will take you back to the main site).
– Hover over Sign In on the main menu and you will now see a dropdown menu appear.
– Click the Purchase History link in the dropdown.
– You will go to your Purchase History page where you can re-download any of your previous Quiz purchases.
– To re-download click the relevant links (highlighted in blue).If you haven't joined The QuizMaker website, no worries you can still access your downloads by becoming a member. To do this see the FAQ 'How do I become a member of The QuizMaker website'.
- How do I become a member of The QuizMaker website?
One of the benefits of becoming a member of The QuizMaker website is that you have a record of all the Quizzes you have ordered. This means you can simply sign in and download the Quizzes ordered when it suits you. If you join the site you will not get bombarded by emails from us... promise*. Being a member of the site is just the best way of keeping a record of your orders.
– Click Sign In on the home page of the website.
– On the Sign In page click the Register link under the main login box.
– On the Register For This Site page fill in the Username and email you used when you purchased your quiz (if applicable). Important: this email must match your purchase email to retrieve your previously purchased Quizzes.
– Enter the code showing in the Enter Code field and click the Register button.
– You will then need to verify your account by email.
– You should receive an email titled Verify your account from hello@thequizmaker.co.uk to your inbox. If you don't see this email in your inbox, check your spam / junk mail folder. (If you still can't find this email, drop us an email or use the Contact Form quoting your username).
– Click the Click here link in the Verify your account email. This link will take you to The Quizmaker site and confirm you have verified your account, you now need to set your password.
– In your inbox, there should be a second email titled [The QuizMaker] Your username and password info.
– Click the link, this will take you back to The QuizMaker site to the Set Password page.
– Choose a secure password preferably with a Strong rating in the indicator below the New password field.
– Click the Reset Password button and that's it you are now a member of The QuizMaker site.
– Login to The QuizMaker site using the link and you will go straight to your Purchase History page.Any issues with joining The QuizMaker site just drop us an email or use the Contact Us form.
*If you would like to receive news of the latest Quizzes, discount codes and other info you can join the QuizMaker mailing list here.
- I'm getting a page saying 'Sorry but your download link has expired' when I try to download my Quizzes?
The links in our email receipts expire 72 hours after order so it's good practice to download your Quizzes as soon as you can. If you forget to do so and you are a member of The QuizMaker site, just login and your downloads will be in your Purchase History. If you aren't a member of The QuizMaker either:
– Join The QuizMaker site and any orders you made will be available in your Purchase History page. See the FAQ 'How do I become a member of The QuizMaker website' for instructions.
– Use the Contact Form or email us here at The QuizMaker with your Order Number (on the receipt) and we will re-send you a new receipt.
These are the first batch of FAQs, we will be adding more as we compile them over the next few weeks.
